qualidade certificada
CERTIFIED QUALITY
Dental Clinic Omint
First in the West to receive a Joint Commission International
JCI certification is the world's leading seal of quality for healthcare companies.
It is a milestone in our history and in the history of Brazilian dentistry, and yet another reason for you to entrust your family's smile to Omint.
Provide excellent service in all areas, so you feel well taken care of, from the time you enter the Dental Clinic to the time you see your smile in a photo, film or in the mirror of your home. To reinforce this commitment to your oral health, in 2013 we implemented a Quality and Patient Safety Management System. In 2014, we submitted our project to an accreditation process using the JCI ( Joint Commission International) methodology, which assesses the quality and safety of the care provided to patients. As a result, we obtained the highest recognition possible: the Gold Seal of Approval. This pioneering initiative in Brasilian dentistry provides a series of benefits for you and your family, including:
- A safer and more efficient environment, which contributes to the satisfaction of professionals;
- Guarantee of respect for their rights, through mechanisms to listen to their demands and that of their families;
- Adequate involvement in the care process;
- Improvement continues, as it establishes a collaborative leadership style that defines priorities and creates a culture for patient quality and safety at all levels;
- Training of professionals in the application of quality standards in care and safety, through an objective, interactive and practical approach.
Our processes are aimed at a uniform, efficient service that seeks to minimize the occurrence of failures, through effective protocols, policies and procedures.
Leia e aproveite melhor a sua
experiência na Clínica Odontotógia Omint
The rights of the user of the services of Clínica Odontológica Omint are:
I. Have a dignified, safe, attentive and respectful service;
II. Be identified and treated by your first or last name;
III. Not be identified or treated by numbers, codes or in a generic, disrespectful or prejudiced way;
IV. Have your privacy respected during the procedures and treatments, including keeping the confidentiality of your personal data, by maintaining professional secrecy, as long as it does not pose risks to third parties or public health;
V. Identify the people directly or indirectly responsible for your assistance, using visible, legible badges that contain the name and name of the institution;
VI. Receive clear, objective and understandable information about:
- a. diagnostic hypotheses;
- b. diagnoses performed;
- c. requested exams;
- d. therapeutic actions;
- e. risks, benefits and drawbacks of the proposed diagnostic and therapeutic measures;
- f. expected duration of the proposed treatment;
- g. invasive diagnostic and therapeutic procedures regarding the need or not of anesthesia to be applied, the instruments to be used, the affected body parts, side effects, undesirable risks and consequences and the expected duration of the procedure;
- h. examinations and conducts to which it will be submitted;
- i. diagnostic and therapeutic alternatives existing in the care service or other services and;
- j. seek a second opinion about the diagnosis or treatment presented;
- k. whatever you deem necessary;
VII. Consent or refuse, freely and voluntarily, after clarification and adequate information, the diagnostic or therapeutic procedures, listed by the institution, to be performed there, in accordance with the institutional policy of obtaining the clarification term, science and informed consent;
VIII. Access, at any time, your dental record, under the terms of Article 3 of Complementary Law No. 791, of March 9, 1995;
IX. Find your medical record correctly and legible – this medical record must contain the set of standardized documents of the patient’s history, principle and evolution of the disease, clinical reasoning, exams, therapeutic conduct and other clinical reports and notes;
X. Receive in writing the diagnosis and treatment indicated, with the identification of the name of the professional and their respective registration with the regulation and control body of the profession;
XI. Receive the recipes:
- a. typed or in legible handwriting;
- b. without using codes or abbreviations;
- c. with the name of the professional and his registration number with the professional’s control and regulation body and with the professional’s signature;
XII. To be accompanied, if he so wishes, in the consultations by a person indicated by him;
XIII. Have a decent and adequate place for care;
XIV. Receive local anesthesia in all indicated situations;
XV. In compliance with article 6 of the CODE OF PROTECTION AND CONSUMER PROTECTION, the basic consumer rights provided for in the applicable legislation are guaranteed;
The duties of the user of the services of Clínica Odontológica Omint are:
I. Act with urbanity and discretion in the Clinic’s premises, following the Institution’s internal standards and norms;
II. Respect the right of other patients, employees and service providers of the Clinic, who should be treated with courtesy, using the available communication channels to exercise their right to submit complaints;
III. Observe all recommendations and instructions given to you by the professionals who provided or are providing care, assuming responsibility for the consequences arising from failure to comply with such instructions;
IV. Respect the smoking ban on the Clinic’s premises, this prohibition extended to your companions, according to the current legislation;
V. Honor your financial commitment to the Clinic, paying or paying off with a financial officer, as well as indicating any coverage of your treatment by a paying source, and you should know and make known to the Clinic, the extent and limits of said coverage;
SAW. Inform the Clinic of any change in the data of your financial officer.
Legislative references:
- State Law No. 10,241, of March 17, 1999, which provides for the rights of users of health services in the State of São Paulo and in the Brazilian Civil Code Law 10406 of 10/01/2002;
- Brazilian civil code Law 10406, of 10/01/2002;
- Consumer protection code Law 8078, of 9/11/1990;
- Statute of the Elderly Law 10741, of 10/01/2003;
- Statute of the Child and Adolescent Law 8069, of 07/13/1990;
- Code of Dental Ethics – Federal Council of Dentistry – Resolution 118/2012 – Art. 3.
